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What if my parcel has been returned to sender and must be redelivered?

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In some situations, a parcel may be returned to us. This can happen for a variety of reasons including; incomplete address details, non-response to a calling card, absence of contact details if applicable.

If the courier has to re-deliver a parcel on our behalf, due to a fault of the customer, there will often be a charge of £7.50 to cover our freight, shipping and handling costs.

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